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How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and place bets. This policy covers what we gather, why we need it, and how you can request changes or deletion.

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558h bat How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or ask us to delete your account and records, our support team will walk you through each step. Use any of the channels below and mention it's a privacy request so we route it to the right desk.

Live Chat Open the chat icon in the bottom corner of any page and tell the agent you have a privacy question. They can pull up your account, show what data we store, and start a deletion request on the spot.
Email Inquiry Send your request to the support address listed in the contact footer. Include your registered mobile number and username so we can locate your record quickly and confirm identity before releasing information.
Account Settings Log in and visit the profile section to update your email, change your password, or review linked payment methods. For broader data requests beyond what the settings page shows, reach out via chat or email.
DATA HANDLING

How We Secure and Store Your Records

Every deposit confirmation, bet record and withdrawal request flows through encrypted channels so payment details and balance updates stay private. We explain each part of our data practice so you know exactly what happens from the moment you register to the day you close your account.

Collection Points We gather your mobile number and email during sign-up, wallet transaction references when you deposit via bKash, Nagad or Rocket, and game-session logs each time you open a slot or live table to maintain accurate balance records.
Cookie Use Session cookies keep you logged in as you move between the sportsbook, slots and live casino. Preference cookies remember your last language choice. You can clear cookies in your browser settings anytime without losing account access.
Account Security Your password is hashed before storage so even our staff cannot read it. Two-factor codes sent to your mobile confirm withdrawals over a set threshold. If you notice unusual activity, change your password immediately and alert support.
Retention Period Active account data remains accessible while you play. When you close your account we archive transaction history for the period mandated by financial record rules in eligible regions, then permanently delete it once that window expires.

Common Privacy and Data Questions

We ask for your mobile number, email address, preferred username and password. These fields let us create your account, send deposit confirmations, and verify your identity when you request a withdrawal or contact support.

We record the transaction reference, amount and timestamp each time you deposit or withdraw. Your wallet PIN and full account credentials stay with bKash, Nagad or Rocket; we never see or store them on our servers.

Yes. Contact support via live chat or email, confirm your identity with your registered mobile number, and we will compile a report showing your profile fields, transaction history and game logs within a few business days.

Send a deletion request through live chat or email. We will close your account immediately and archive transaction records for the legally required retention period, after which all data is permanently removed from our systems.

We share transaction references with payment processors so bKash, Nagad and Rocket deposits clear correctly, and session tokens with game studios so your balance loads in each title. We do not sell or rent your information to marketers or data brokers.

Session cookies keep you logged in as you browse. Preference cookies remember your language setting. You can delete or block cookies in your browser, though doing so may log you out and reset preferences each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.